[Service Characteristics]

1. From the date of purchase, the business representative of the Lantian will bring high-quality and considerate service to you. The archives of our factory will record all the information of the customer and the purchased machine, remind the customer for maintenance according to the specified time, and understand the usage of the equipment and ensure the customer experience.

2. When the machine is shipped, the Lantian technicians will make a second inspection of the equipment one by one, conduct all-round debugging until they are satisfied, and make a written registration of all kinds of accessories and small pieces one by one, which is correct and comprehensive, and to the paint part of its appearance. Fill in the shipping list in detail to avoid omitting errors.

3. Customers should train their own close technical personnel in the process of using the equipment, can not only lead the production, but also maintain and repair the equipment, so that the equipment is always in good condition in the normal production, under the supervision of the technical personnel.

[Foreign Service]

Lantian Technical team can customize drawings, business trip installation according to customer's needs and so on. Foreign customers should be careful about the maintenance and understanding of the equipment. In addition to providing detailed optical disc services, the factory tries to optimize the vulnerable parts of the equipment and prepare spare parts to meet the needs of users for long-term continuous work. Solve the worries of foreign users.

[Technical support]

The company provides thoughtful and fast technical services to support and guarantee your benefits.

1. Installation and debugging of equipment for users;

2. On-site training users to operate equipment skillfully and impart relevant technical formulas;

3. Carefully explain the daily maintenance and troubleshooting of equipment;

4. The company's after-sales service department is responsible for receiving and handling customer complaints about product quality and service quality;

5. Follow-up visits to new and old users from time to time to solve problems for users;

6. Accept customers' suggestions for improvement modestly, and provide products and services to meet users' needs according to market changes, so as to create value for users.

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